Basis of Returns and Fundamentals Refund Policy

Canadian Pharmacy Mall is fully committed to ensuring that shopping experience of all its customers remains easy and stress-free as much as it is possible. In case of dissatisfaction with purchased goods, customer can proceed with returning the purchased products to receive a refund, as long as it complies with the policies listed below. Our company’s Return Policy is constructed in accordance with Canadian Consumer Law. All returns are required to be returned during 7-days period from receipt provided on parcel.

All customers are advised to keep the receipt or serial number of order as a proof of purchase before contacting the company for refund, because it will assist in locating the purchase in a quicker manner.

Canadian Pharmacy Mall may offer a return in case if customer decides to change his/her mind, however also maintains the right to decline the return in case when the requirements are not satisfied based on company’s policies, such as:

  • The goods are to be returned during 7-days period based on parcel receipt;
  • Purchased goods are to remain in saleable condition – original package, unused and unopened.

Conditions of Cancellations

Orders that get cancelled based on customer’s request may have an additional fee of 10% or $10 of original value of order, depending on which is greater. The charge is done at management’s discretion. Cancellation of orders that have already been shipped to customer’s location, are require to be posted back to the company, and customer is to pay the associated mailing expenses. The returned product is to be properly packed and securely and sent through official postal service in order to have the reliable tracking number. Take note, that customer holds sole responsibility for the product throughout the entire return shipment process, until the goods are finally received by the company. Goods that have intentionally or unintentionally been tampered with, are not subject to refund. Associated postal costs are not subject to any refunds. Any incorrect, damaged or faulty goods are subject to replacement or refund by the company.

Incorrect product delivery

In case when received product is not as per order, the customer is required to contact customer support service team during 7-days period based on the parcel receipt. Upon verification, customer support service representative will assist with pre-paid shipping label to proceed with product return. Afterwards, customer can select to get the proper product delivered again at company’s expense or request a full refund.

Defective/Damaged product delivery

In case of defective or damaged product, the customer is required to contact customer support service during 7-days delivery period and provide order number as well as defective/damaged item condition description.

Customer support service representative will perform verification and, based on the Manufacturer’s Policy related to questionable product, may offer to provide one of following solutions:

  • Refer customer to the manufacturer (i.e. warranty support department);
  • Suggest replacement;
  • Offer product refund;
  • Exchange product.

Refund Policy

In situations, when customer has used credit card for an online purchase, the approved refund amounts are to be processed to the same credit card. Keep in mind that all refunds are to be confirmed with company prior to products return initialization. Any unauthorised returns will be rejected. No item can be refunded unless it has been received by the company first. Our customer service is reachable via phone or email. Operating hours: Monday – Friday from 9am to 5pm. All the returned products are subject to verification. Customer maintains complete responsibility for the products until they have reached company’s warehouse. Customers are to make sure the products are packed in a secure and sturdy manner in order to avoid any sort of damage during transit.